Contact information

CDEQQ™ · CUSTOMER SUPPORT Need help with a pet product, an existing order, shipping, tracking, a return, a refund, payment, or another purchase-related matter? Our support team is here to assist. Email Support: service@cdeqq.com Official Website: cdeqq.com Customer Service Phone: +86 170 1198 8018 Customer Service Hours: 8:00 AM – 10:00 PM China Standard Time (UTC+8) QUESTIONS ABOUT AN EXISTING ORDER Please include your order number and the email address used during checkout. QUESTIONS ABOUT A CDEQQ™ PRODUCT Where possible, include the product name or product-page link, a clear description of your question, and relevant photographs if they may help us understand the issue. DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ORDERS Contact us promptly and include your order number, a description of the issue, and relevant photos or videos. Photos of packaging or the shipping label may also help with delivery-related issues. BEFORE RETURNING AN ITEM Please contact us before sending merchandise back. Do not automatically send returns to our registered business address. After an approved return request, we will provide the applicable return instructions and return destination. COMPANY & CONTACT INFORMATION Brand: cdeqq™ Legal Company Name: Beijing Mashang Juexing Technology Co., Ltd. Legal Representative: Hou Chaomin Official Website: cdeqq.com Customer Support Email: service@cdeqq.com Customer Service Phone: +86 170 1198 8018 Registered Business Address: Room 201, No. 9 Fengxiang East Street, Yangsong Town, Huairou District, Beijing, China Registered Address (English): Room 201, No. 9 Fengxiang East Street, Yangsong Town, Huairou District, Beijing, China (Cluster Registration) Customer Service Hours: 8:00 AM – 10:00 PM Time Zone: China Standard Time (UTC+8) cdeqq™ is owned and operated by Beijing Mashang Juexing Technology Co., Ltd..