Return & Refund Policy
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
Starting A Return Request
Before sending an item back, email service@cdeqq.com. Include your order number, product, reason for return, and relevant photos or videos where appropriate.
Return Eligibility
Except where an item is defective, damaged, incorrect, or otherwise protected by applicable law, an eligible standard return should generally be unused, unaltered, in original condition, with original parts/accessories and packaging where reasonably possible, and accompanied by proof of purchase.
For hygiene-related pet products, used, contaminated, chewed, soiled, washed, or bodily-fluid-exposed items may not be eligible for preference-based return where resale would be inappropriate, except where applicable law or a confirmed defect requires otherwise.
Return Destination
Do not automatically send merchandise to our registered business address. After approval, support will provide the appropriate return warehouse address and instructions.
Items Not Eligible For Preference-Based Return
Examples may include customized items, gift cards, final-sale products, used hygiene-sensitive pet products, or products materially altered, damaged, excessively worn, or misused after delivery for reasons unrelated to a defect. Mandatory consumer rights remain unaffected.
Damaged, Defective, Incorrect, Or Incomplete Orders
Contact us promptly. If the issue is confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution at no additional cost for an error attributable to us.
Return Shipping Costs
For preference-based returns, the customer is generally responsible for return shipping. For confirmed problems attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error. Original shipping charges are generally non-refundable for preference-based returns unless applicable law requires otherwise.
Inspection & Refund Timing
Once an approved return is received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may require additional posting time.
Refund Method
Approved refunds are normally issued to the original payment method.
Exchanges
Exchanges depend on inventory. If a direct exchange is unavailable, we may ask you to complete a return and place a new order.
Order Cancellation
Submit cancellation requests as soon as possible. Cancellation cannot be guaranteed after processing or shipment preparation has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.
Support
Email: service@cdeqq.com
Phone: +86 170 1198 8018
Hours: 8:00 AM – 10:00 PM China Standard Time (UTC+8)
Our support team can help with order, delivery, return, payment, or account-related questions.
Company & Contact Information
Official company, website, and customer service information for cdeqq™.