Shipping Policy
This policy explains how orders placed through cdeqq.com are processed, dispatched, tracked, and reviewed when delivery-related issues occur.
Order Processing
Orders are normally prepared within 2–4 business days after payment confirmation and any necessary verification. During holidays, promotions, or unusually high volume, preparation may require up to 5 business days. Processing time and transit time are separate periods.
Estimated U.S. Delivery
For standard shipping to supported United States addresses, estimated carrier transit is generally 10–15 business days after dispatch. Delivery estimates are expected ranges, not guaranteed arrival dates.
Shipping Charges
Available services and charges are calculated and displayed during checkout according to destination and shipping method.
Fulfillment & Shipping Origin
Depending on inventory, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The parcel origin may differ from the registered business address of Beijing Mashang Juexing Technology Co., Ltd.. Products from the same order may ship separately.
Tracking Your Shipment
Once an order is dispatched and tracking becomes available, a shipping confirmation will normally be sent to the email address entered at checkout.
Shipping Address Changes
Review your delivery address carefully. If you discover an error, contact service@cdeqq.com as soon as possible. We will make reasonable efforts to update it before fulfillment, but changes cannot be guaranteed once processing has started.
Delayed Or Inactive Tracking
If tracking has not updated for an extended period, contact us with your order number.
Lost Shipments
If a package appears lost in transit, contact support. After review, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.
Delivered But Missing
Check the delivery area, mailbox, household members, reception, neighbors, and carrier. If the parcel still cannot be located, contact us.
Damaged, Defective, Incomplete, Or Incorrect Items
Contact us promptly and provide your order number plus relevant photographs or videos. If an issue attributable to us is confirmed, we will provide an appropriate solution without requiring you to bear additional costs caused by that error.
International Duties & Import Charges
Where international delivery is available, customs duties, import taxes, brokerage fees, or similar charges may apply. Unless checkout states they are included, such charges may be the recipient's responsibility.
Shipping Assistance
Email: service@cdeqq.com
Phone: +86 170 1198 8018
Hours: 8:00 AM – 10:00 PM China Standard Time (UTC+8)
Our support team can help with order, delivery, return, payment, or account-related questions.
Company & Contact Information
Official company, website, and customer service information for cdeqq™.